Phones/Voicemail

Background Information

In April of 2022, WisPIC began a migration off of an old analog phone system called Centrex and onto a new digital phone system called Voice over Internet Protocol (VoIP).  The rollout of the new VoIP phones is happening in phases.  Near the end of April 2022, WisPIC users who previously had Centrex phones were provisioned Webex softphones.  In May 2022, physical Cisco VoIP phones were deployed to clinical offices in WisPIC.  Later in 2022, physical Cisco VoIP phones will be deployed to offices of non-clinical users who need them.

Cisco Phone (VoIP)

Dialing Patterns

The following table explains the various dialing patterns users can dial on a physical Cisco VoIP phone.  Note, these patterns have changed from the old Centrex system.

 Call Type  Pattern  Example
 Campus or local state agency  seven-digit dialing  262-4357
 Local calls  1 and seven-digit local number  1-555-1234
 Toll free calls  1 and 1 and ten-digit number  1-1-800-555-1234
 Long distance calls  1 and 1 and ten-digit number  1-1-212-555-1234
 International call to country in the North American Dialing plan (like Canada, Jamaica)  1 and 1 and ten-digit number  1-1-416-555-1234
 International call to all other countries  1 and 011 and country code and city/area code and number  1 011 44 303 123 7300
 Emergency call  911  911
 Block caller ID local call 1 and *67 and seven-digit local number  1-*67-555-1234
 Block caller ID long distance call  1 and *67 and 1 and ten-digit number  1-*67-1-212-555-1234

https://kb.wisc.edu/page.php?id=72677

Cisco VoIP Phone

We are deploying the Cisco VoIP phone model 7841.

Here is a quick reference of this phone’s basic functions from UW’s Voice Services team: UW Quick Reference

Here is a quick reference of this phone’s basic functions from the manufacturer, Cisco: Cisco Quick Reference

Voicemail

To manage your messages online, go to the following voicemail portal:

Voicemail portal: http://go.wisc.edu/rc4zss

NOTE – You must be on a hardwired network connection on Campus/Hospital grounds or using the VPN to access. For more information on the VPN click here. When in doubt connect using the VPN.

Instructions for using the portal: https://kb.wisc.edu/page.php?id=72618

To manage your messages by phone, follow these steps:

  1. Call 608-262-2500
  2. Press *
  3. Enter your 7-digit phone number (which the system refers to as your Connection ID) and press #
  4. Enter your PIN and press #
    1. (see here to reset your PIN)