Background Information
In April of 2022, WisPIC began a migration off of an old analog phone system called Centrex and onto a new digital phone system called Voice over Internet Protocol (VoIP). The rollout of the new VoIP phones is happening in phases. Near the end of April 2022, WisPIC users who previously had Centrex phones were provisioned Webex softphones. In May 2022, physical Cisco VoIP phones were deployed to clinical offices in WisPIC. Later in 2022, physical Cisco VoIP phones will be deployed to offices of non-clinical users who need them.
Cisco Phone (VoIP)
Dialing Patterns
The following table explains the various dialing patterns users can dial on a physical Cisco VoIP phone. Note, these patterns have changed from the old Centrex system.
| Call Type | Pattern | Example |
| Campus or local state agency | seven-digit dialing | 262-4357 |
| Local calls | 1 and seven-digit local number | 1-555-1234 |
| Toll free calls | 1 and 1 and ten-digit number | 1-1-800-555-1234 |
| Long distance calls | 1 and 1 and ten-digit number | 1-1-212-555-1234 |
| International call to country in the North American Dialing plan (like Canada, Jamaica) | 1 and 1 and ten-digit number | 1-1-416-555-1234 |
| International call to all other countries | 1 and 011 and country code and city/area code and number | 1 011 44 303 123 7300 |
| Emergency call | 911 | 911 |
| Block caller ID local call | 1 and *67 and seven-digit local number | 1-*67-555-1234 |
| Block caller ID long distance call | 1 and *67 and 1 and ten-digit number | 1-*67-1-212-555-1234 |
Cisco VoIP Phone
We are deploying the Cisco VoIP phone model 7841.
Here is a quick reference of this phone’s basic functions from UW’s Voice Services team: UW Quick Reference
Here is a quick reference of this phone’s basic functions from the manufacturer, Cisco: Cisco Quick Reference
Voicemail
To manage your messages online, go to the following voicemail portal:
(NOTE for Lab/Shared lines, you must dial in by phone, web access will not work).
Voicemail portal: http://go.wisc.edu/rc4zss
NOTE – You must be on a hardwired network connection on Campus/Hospital grounds or using the VPN to access. For more information on the VPN click here. When in doubt connect using the VPN.
Instructions for using the portal: https://kb.wisc.edu/page.php?id=72618
To manage your messages by phone, follow these steps:
- Call 608-262-2500
- Press *
- Enter your 7-digit phone number (which the system refers to as your Connection ID) and press #
- Enter your PIN and press #
- (see here to reset your PIN)