General Information
Citrix is a software platform that provides virtualized remote access services. UWHealth and SMPH departments use Citrix as a way to connect users to products like Healthlink (aka Epic, which is the name of the software company who created Healthlink). Psychiatry department employees who need to access medical records will almost certainly need to use Citrix.
NEWS
UWHealth to enforce Multi-Factor Authentication (MFA) for all Citrix logins in early 2022. Read more here:
ACCESS PERMISSIONS
UWHealth controls who has access to Citrix and how many privileges each user gets. Access requests are submitted with a Computer Systems Authorization Form (CSAR). End users are expected to request access privileges from their supervisors.
How To Use Citrix
- Use Google Chrome to open this link: https://citrix.uwhealth.org
- Enter your UWHealth credentials (usually in the form abc123@pa.uwhealth.org)
- If prompted, approve the login on your phone (see here if you do not have multi-factor authentication set up). This might not be required if you are on an internal Wispic or UWHealth network.
- If at any time you see a prompt to Detect Receiver, click “Detect Receiver”
If at any time you see a prompt to Open Citrix Workspace Launcher, check the box that says “Always allow citrix.uwhealth.org to open links of this type in the associated app” then click “Open Citrix Workspace Launcher”
If at any time you see a prompt called Citrix Workspace – Security Warning, check the box that says “Do not ask me again for this site” and click “Permit use.”
If you cannot get the detection to succeed, please see “Citrix Workspace (formerly Receiver) is not installed on my computer” in the Related Topics section below.
- If at any time you see a prompt to Detect Receiver, click “Detect Receiver”
- Once logged in, you will see your Citrix Storefront, which displays the apps/resources you have access to through your account. Note, you will only see apps/resources that you have access to, so your storefront might look differently from someone else’s. For example, you might see HealthLink and Outlook here.
- Click on the app/resource you want to open. A new Citrix window should open to launch the app. For example, when launching HealthLink you should see this
followed by another login screen where you again enter your UWHealth credentials.
- Use Google Chrome to open this link: https://citrix.uwhealth.org
- Enter your UWHealth credentials (usually in the form abc123@pa.uwhealth.org)
- If prompted, approve the login on your phone (see here if you do not have multi-factor authentication set up).
- If at any time you see a prompt to Detect Receiver, click “Detect Receiver”
- If you cannot get the detection to succeed, please see “Citrix Workspace (formerly Receiver) is not installed on my computer” in the Related Topics section below.
- If at any time you see a prompt to Detect Receiver, click “Detect Receiver”
- Once logged in, you will see your Citrix Storefront, which displays the apps/resources you have access to through your account. Note, you will only see apps/resources that you have access to, so your storefront might look differently from someone else’s. For example, you might see HealthLink and Outlook here.
- Click on the app/resource you want to open. A new Citrix window should open to launch the app. If you see the following prompt, check the box that says “Always allow citrix.uwhealth.org to open links of this type in the associated app” then click “Open Citrix Workspace Launcher.For example, when launching HealthLink you should see something like this
followed by another login screen where you again enter your UWHealth credentials.
Related Topics
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Citrix Remote Access
Access to UWHealth’s Citrix portal is restricted to select trusted networks and managed devices. Remote access to Citrix (e.g. from home, hotels, airports, etc) is allowed under certain conditions. As of December 2020, all remote access users must have their UWHealth accounts configured for multi-factor authentication in order to connect. Please review the policy here:
Note that the policy states the following:
UW Health Information Services (IS) enables remote access for all UW Health credentialed providers and physicians in training (GME) to support direct patient care.
Remote access for all other UW Health employees must be approved by a Director, VP or above, unless IS has ongoing authorization for staff in a specific job title on file.
Citrix users who do not have Remote Access privileges must ask their supervisors to request access for them.
Multi-Factor Authentication (MFA)
On December 18, 2020, UWHealth increased their security by requiring all Citrix users to activate Multi-Factor Authentication (MFA) for their accounts. This adds a step to the login process whereby a user approves a login from his or her phone after entering his or her username and password at the Citrix login screen. Remote users (i.e. users attempting to connect from home or other offsite locations) must have MFA enabled in order to log into Citrix.
Information about setting up MFA is here.
Citrix Workspace (formerly Receiver) is not installed on my computer
If you are using a Department of Psychiatry-owned computer, please contact Psychiatry helpdesk to install Citrix Workspace onto your computer. All clinical computers managed by our team have Citrix Workspace installed by default, but it’s always possible that a computer glitch has caused a problem.
If you are using a UWHealth-owned computer, please contact UWHealth’s helpdesk to have them install it for you. All clinical computers that UWHealth manages should have Citrix Workspace installed by default, but it’s always possible that a computer glitch has caused a problem.
If you are using a personal computer, you can download the latest version of Citrix Workspace here then install on your computer.
Apps only open in my browser
If clicking an app such as HealthLink only opens in your browser and not in a separate Citrix window, you either do not have Citrix Workspace installed or your Citrix settings are configured for the “Light Version.”
- Login to https://citrix.uwhealth.org
- Click the gear icon in the top-right of your screen and select Account Settings
- Locate “Change Citrix Receiver” area on the Settings page. This will tell you how Citrix is currently configured. If you see one of the following, then you need to change this setting by clicking “Change Citrix Receiver”.
- Click “Detect Receiver”
- If you see the following prompt, check the box that says “Always allow citrix.uwhealth.org to open links of this type in the associated app” then click “Open Citrix Workspace Launcher.
- You should now see “Apps and desktops open in your local Citrix Receiver app” in your settings screen.
Use the Light Version to work entirely within your web browser
The Light Version of Citrix runs entirely within your web browser. This is a convenient feature if Citrix Workspace either is not installed on your computer or you are having difficulty getting it to work.
Important notes:
- We do not recommend using the Light Version if possible
- The Light Version has limited functionality
- Copy/paste into and out of the Citrix interface is not possible with the Light Version
- Dictation capabilities with Fluency Direct either will not work at all or will work poorly
- Other functions might not work correctly
To configure the Light Version on your computer, do the following.
- Login to https://citrix.uwhealth.org
- Click the gear icon in the top-right of your screen and select Account Settings
- Locate “Change Citrix Receiver” on the Settings page and click it.
- Select “Use light version”
- You will see the Current status on the Settings page now read “Apps and desktops open in your browser”.To change back to the full version, repeat steps 1-4 and select “Detect Receiver” on step 4. Assuming Citrix Workspace is installed, you should then see the Current status as “Apps and desktops open in your local Citrix Receiver app.
Accessing Remote Desktop via Citrix
Select users with the proper permissions can access a virtual Windows computer on the UWHealth network. This is useful for several reasons, including gaining access to shared network drives on the UWHealth network and using Office products linked to your UWHealth account (such as Outlook).
Instructions for using are here.
Healthlink Freezes or Hangs
If you find that Healthlink is frozen or otherwise non-responsive, it is likely that your session needs to be reset on the back end by UWHealth’s HelpDesk. Please call 608-265-7777 and tell the tech that Healthlink is nonresponsive and ask them to reset your account.
Contact Helpdesk
SMPH and UWHealth are collaborators within the Department of Psychiatry. As a result, different helpdesks service different aspects of clinical computing.
- If you are using a Department of Psychiatry-owned computer, please contact Psychiatry helpdesk for help with your device. This will include installing/troubleshooting the Citrix Workspace app on your computer
- If you need help using the HealthLink interface (e.g. how to use the calendar, take notes, change a setting, etc.), UWHealth has assigned a team to our department for help. The team is called RedTeam2 and here is their contact info.
ISHLClinicalSuptOptRedTeam2@uwhealth.org
608-422-8156
pager 9386 - If you are using a UWHealth-owned computer, please contact UWHealth’s helpdesk for help with your device.
- If you are having trouble logging into Citrix, please contact UWHealth’s helpdesk for help with your account.
More Documentation
Please search UWHealth’s intranet site Uconnect for more documentation on Citrix.