Onboarding

For issues pertaining to campus-wide and licensed resources and tools, namely

DUO, 1Password, or SharePoint

please visit DoIT’s IT Help Desk page for contact options

Onboarding Meeting Summary

This page consolidates your technology-focused meeting with SMPH IIT staff. Please bookmark this page for future reference.

General information – recommended reads

• “Is this spam?” – How alerts from the Psychiatry Help Desk ticketing system look
• Download this 1-min read FAQ (PDF) about Navigator

What was covered during your IT-focused meeting – a review

• You can only sign in to SMPH-managed devices with your UW-Madison NetID: NetID – What is a NetID? | Introduction to IT Services
• Only software available in the Workspace ONE Intelligent Hub app catalog can be installed: Workspace Intelligent Hub App
• Software not in Workspace ONE catalog needs to be evaluated and approved by SMPH Cybersecurity. This is the Navigator form to submit a Risk Assessment.
• To sign into the following conference apps, follow these steps:
  • Zoom: click SSO option and enter uwmadison for the “domain”
  • Webex and Teams: use yourNetID@wisc.edu
• The VPN portal for SMPH is smph.vpn.wisc.edu, and these are instructions on how to use the portal: GlobalProtect VPN. VPN is required for:
  • Research and Restricted Drives
  • Psychiatry Shared Drive
  • Using Common Printers at WisPIC
• How we can help:
  • Granting and troubleshooting access to resources, such as Research/Restricted Drive, service accounts, etc., (with supervisor approval)
  • Windows and macOS troubleshooting and configuration
  • Review/check in-app configurations (selecting options) as well as removing and re-installing applications available in the hub
  • Hardware problems, e.g., camera doesn’t work, WiFi doesn’t connect, etc., device doesn’t power on, accidental damage
  • Workarounds and substitutes that follow SMPH IIT Guidelines
• How we unfortunately cannot help:
  • In-depth troubleshooting of enterprise (distributed throughout campus) applications, such as service accounts, Microsoft 365. See the campus KB for help
  • Campus-level resources: DUO (e.g., FOB syncing issues, getting a new phone), NetID Password Reset
  • Programming issues (buggy software that cannot be resolved by re-configuring or re-installation of software), e.g., update that breaks A/V connectivity
  • Campus-level outages: DoIT Outages Page
  • Vendor/application-specific outages, such as Adobe, Outlook/Teams, Webex, Zoom, etc.
• Any type of access or modification pertaining to Health Link (Epic) or to any Citrix-level applications
  • • Call 608-265-7777 for the Hospital Information Services Help Desk
  • Programmed behavior of software, known behavior of enterprise-level titles, including missing/removed functions
  • Hospital-branded computers, printed, iPads, i.e., devices with red and blue “UWHealth” tags
  • Personal devices or accounts (AppleIDs, Microsoft accounts, problems with hardware)