Onboarding

Issues not handled by the Psychiatry Help Desk (SMPH IT)

• For issues with NetID, DUO (new phone), 1Password, SharePoint: please visit the DoIT Help Desk
• Internet/WiFi Outages: please visit the DoIT Outages page to check for updates
• Regarding Health Link Access or Epic Hyperspace Session Issues: please contact the UW Health Hospital Information Services at 608-265-7777

Summary of Your IT-focused Onboarding

This page consolidates your technology-focused meeting with one of the SMPH IT staff at the Department of Psychiatry. Please bookmark this page for future reference.

General information – recommended and guides

• Where to start a ticket: Navigator Portal
• More about SMPH’s Navigator system and assistance: SMPH Information Technology and login guidance
• Explore the built-in Workspace ONE Intelligent Hub application

What was covered during your IT-focused meeting – a review

• UW Health (hospital) and UW-Madison (university) are separate entities
• Sign in to your SMPH-managed computer with your NetID: NetID – What is a NetID? | Introduction to IT Services
• Only software available in the Workspace ONE Intelligent Hub app catalog can be installed: Workspace ONE Intelligent Hub application
• How to change your default browser in Windows 11
• Software not in Workspace ONE catalog needs to be evaluated and approved by SMPH Cybersecurity. This is the Navigator form to submit a Risk Assessment.
• To sign into the following conference apps, follow these steps:
  • Zoom: click SSO option and enter uwmadison for “domain”
  • Webex and Teams: enter yourNetID@wisc.edu
• The VPN portal for SMPH is smph.vpn.wisc.edu, and these are instructions on how to use the portal: GlobalProtect VPN. VPN is required for:
  • Research and Restricted Drives
  • Psychiatry Shared Drive
  • Using Common Printers at WisPIC
• Ensuring you are in contact with SMPH IT – two (2) options:
  • Instructions for forwarding Wisc email to UW Health email: https://kb.wisc.edu/36539 (expand option under “Wisc Account Administration Site”)
  • Visit navigator.med.wisc.edu and enter youremail@uwhealth.org to register your hospital email with SMPH’s ticketing service and receive alerts.
• How the Psychiatry Help Desk can help:
  • Granting and troubleshooting access to resources, such as Research/Restricted Drive, service accounts, etc., (with supervisor approval)
  • Windows and macOS troubleshooting and configuration
  • Review/check in-app configurations (selecting options) as well as removing and re-installing applications available in the hub
  • Hardware problems, e.g., camera doesn’t work, WiFi doesn’t connect, etc., device doesn’t power on, accidental damage
• How the Psychiatry Help Desk cannot help:
  • Access to, modifying, configuring, or outages pertaining to Citrix, i.e., Health Link (Epic Hyperspace)
    • Call 608-265-7777 for the Hospital Information Services Help Desk
  • Extensive troubleshooting of Office/Microsoft 365. See the campus KB for help
  • Campus-level resources: DUO (e.g., FOB syncing issues, getting a new phone), NetID Password Reset
  • Programming issues (buggy software that cannot be resolved by re-configuring or re-installation of software), e.g., update that breaks A/V connectivity
  • Campus-level network outages: DoIT Outages Page
  • Vendor/application-specific outages, such as Adobe, Outlook/Teams, Webex, Zoom, etc.
  • Programmed behavior of software, known behavior of enterprise-level titles, including missing/removed functions
  • Hospital-branded computers, printed, iPads, i.e., devices with red and blue “UWHealth” tags
    • • • Personal devices or accounts (AppleIDs, Microsoft accounts, problems with hardware)