This page contains links to information on accessing and using our VoIP system through Cisco Jabber. DoIT has created informative documentation surrounding the subject, so the items below link to pages already created by the DoIT team. If the links below don’t answer your question or help to solve your problem, you are always free to reach out to the HelpDesk team for more personalized help.
Tutorials
This is an accordion element with a series of buttons that open and close related content panels.
Initial Sign-In
Note: If you have not yet downloaded Jabber, a link to the Campus Software Center and instructions are included on the very bottom of this page
- Launch Cisco Jabber and enter your credentials as netid@wisc.edu
- This will redirect you to the campus log-in page, simply enter your NetID and Password and you will be logged into Jabber.
Client Navigation
- Jabber Client Navigation (Windows)
- Jabber Client Navigation (Mac)
Answering and Placing Calls
- Jabber Calling Basics (Windows/Mac)
- Answering/Placing Calls in Jabber (Windows/Mac)
- Transferring Calls in Jabber (Windows/Mac)
- Making Conference Calls in Jabber (Windows)
- Managing Multiple Lines with Jabber
Forwarding Calls
- Forwarding Calls in Jabber (Windows/Mac)
Viewing Call History
- Viewing Call History in Jabber (Windows/Mac)
Voicemail
- Voicemail in Jabber (Windows/Mac)
Changing Communication Methods
- Jabber Communication Options (Windows/Mac)
Customizing Options
Download Cisco Jabber
The most up-to-date version of Cisco Jabber is available for download from UW-Madison Software Center. Simply click the link, select Campus Software Library and log-in with your NetID. From there, you just need to click on the Cisco package underneath the heading “Productivity,” download the Jabber installation file and install the software.
Note: If you are using a department owned device you will have to reach out to the HelpDesk in order to install Jabber
Feel free to reach out to the HelpDesk team if you have any issues.