This page details some common problems that happen with Outlook and how you can attempt to fix them. If the fix doesn’t work, reach out to the Help Desk for more assistance.
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General Fix for Desktop Application - Re-add your Account
- Open the Outlook Web Application
- Click on File in the top left corner
- Click on Account Settings and then select Account Settings from the drop down
- A pop-up will occur, click on your account and click Remove – Note: All of your e-mails/information is saved on Microsoft’s cloud so you will not lose any e-mails
- You may get some sort of error about choosing a location for your Outlook info to be saved to. If this is the case, simply click on the Data Files tab, then click Add and choose a location
- Now click File again and Add Account
- A pop-up will occur, enter the account information for the e-mail that you just removed and hit Next
- Wait for Outlook to sync with it’s mail servers and then hit Finish and close and reopen Outlook. If you need further assistance, or this process didn’t work, please contact the help desk.